Today on “Nairaland” a thread titled "The Customer Service Name And Shame Thread" started by an anonymous Nairalander named “Ajanlekoko” exposed the unprofessional customer services of various institutions in Nigeria,
Nairalander who were in time past or presently Clients to named institutions spoke on conditions of anonymity exposing the lax of staffs and representatives of corporate bodies
Some of the companies named for unprofessional attendance were
Sweet Sensation,Opebi Road by anonymous “mbulela”
Standard Chartered Bank, “Arik Air”, “Germanwings Airline”
UBA had a bad bat by anonymous Emperor,
An anonymous “Chaircover” confirmed mbuela on sweet sensation opebi with “ Staff looked like they didn't want to be there, behaving like they were doing you a favour”.
Also listed as bad are 1st Bank Nigeria plc, MTN Nigeria, Airtel, NEPA now Power holding, DSTV Nigeria, HITV customer service amongst others
Though there were dissentions on GTB it was however rated high except for few branches named, Skye Bank, Diamond were also commended, there were several other companies commended,
Management of various institutions in Nigeria should visit this thread and do the needful, I:e invest in serious customer relations training on the staffs and re-invent a good image commendable by intellectual nairalanders and mama in the Village.
With a post like these, on one of the leading social network in Nigeria, the management of these companies has a lot to do in training their staffs for better handling of humans as one of these could drag company down by media remarks.
Huge thanks to Seun and his crew and most of all “Nairalanders” for the silent revolution of the pen.